A Care and Maintenance Guide for Lab Equipment Lab equipment is expensive and often fragile. For commercial laboratories and higher education research facilities alike, it is essential to keep your equipment functioning optimally for as long as possible. Well cared for equipment provides more reliable and consistent data and has a positive impact on your...

Last week’s post discussed the value of a seamless implementation process through the successes of an ambulatory care center. This week we highlight another successful implementation with a healthcare clinic in the Midwest, that has served its customers for nearly three decades. The facility provides routine care as well as more complex services such as cataract surgery. The team of specialists are backed by a highly trained nursing and office staff located within three offices. The Clinical Manager oversees the technicians and nurses on staff all while managing the equipment for all three facilities. When the Clinical Manager began overseeing the clinic’s equipment, she found that the previous manager had left out a lot of detailed, pertinent information needed about the equipment they owned. She also discovered that they had many pieces of equipment already on the Remi program which made the decision to transition all equipment under one program that much easier.

One of the critical pieces with Remi’s Equipment Maintenance Management Program (EMMP) is the implementation process. This is the proactive step of verifying all necessary information about the equipment upfront, so that if a failure does occur or preventative maintenance needs to be scheduled—required information like model number, serial number, equipment location, etc. are easily accessible and can streamline the process.  Now, with Remi you can request service online. This blog series explores two customer successes. Both case studies highlight the importance of implementation and offer some best practices to help organization’s prepare for a successful implementation and equipment maintenance program. Check out the blog and customer success story.

A leading independent community-based hospital located within the Midwest was ready to find a new Equipment Maintenance Management Program (EMMP) that would be a better fit for their business. “Through the years, I’ve been exposed to various vendors and programs. With very few exceptions, the costs of these program’s services far outweighed the benefits to our small rural hospital. All we really need is reliable service and maintenance. We do not want a lot of bells and whistles or constant tips for add-on offerings. Too often these systems start off at a great price but as we add equipment, they became cost prohibited,” explained the hospital’s CEO. Read the full success story in our blog.

What are depot services? Remi customers with Depot Service coverage will ship the equipment to the vendor for repair at their facility. Equipment will be returned to the customer upon completion of the repair. Depot services can vary depending on type of equipment and the vendor being utilized. We suggest you work closely with the Remi Service Delivery Representative to understand the specific details of your service delivery call. Be sure to check out the blog and download the infographic to learn more about shipping, insurance, loaner equipment, turnaround time, and reimbursements.

As a large state utilizing significant amounts of equipment across its various agencies, they needed a way to manage their asset portfolio that was more efficient and cost-effective. The lack of a streamlined process to the state’s equipment maintenance was both an administrative and financial burden. Check out the blog to learn more about the Southeastern State’s success.

Remi’s Summer Charity event was a huge success. Remi’s employees donated funds along with Insperity, their HR partner for over 10 years, to raise money for a good cause. On Tuesday August 27, 2019, Brent Howison, President, Remi and Marc Goldenberg, General Manager, Insperity presented a $7,400 check to Richardson Rescue, a local non-profit animal adoption agency in York, SC. Check out the video to see Richardson Rescue accept the donation and don’t miss the star of the show…a cute puppy ready for its fur-ever home.

It’s Labor Day weekend and we wanted to wish you a wonderful holiday with family and friends.  Remi will be operating on the below holiday schedule this week.  If you need to contact the Service Delivery Team for equipment issues, please call us at 866-296-4847. For our detailed schedule, check out the blog post.

A full-service community hospital in the Midwest, serving the public since 1912, was relocated in 2010. The new state-of-the-art facility was equipped with the latest in medical technology and a Third-Party Maintenance program was put in place to support the hospital with their equipment needs. After a few years, the hospital’s administration decided to explore alternatives for their Equipment Maintenance Management Program (EMMP). At that time, the hospital’s equipment was on a program that left more to be desired in customer service as well as overall urgency and care. The hospital found that the Remi core values in addition to their commitment in delivering excellent customer service, was the right fit for their business. Read the success story to learn more.

On August 2, Remi will make the move to The Nexus at Waverly, which is about 5 miles from our existing office. The Nexus, a six-story, creative office building within the Waverly community is located in Charlotte, NC. This is the second office building being built in the area and will be anchored by Remi….

We wish you a Happy 4th of July and a wonderful holiday with family and friends. We wanted to mention that we will be operating on our holiday schedule this week. If you need to contact the Service Delivery Team for equipment issues, please call us at 866-296-4847. For our detailed schedule, check out the blog post.

This week we are excited to share some of our most popular blog posts and customer success stories published in Remi’s blog in 2Q’19. In this issue of PREMIUM, we recap our educational content that focused on topics in the higher education, healthcare, and government space.

In equipment maintenance management, we see some interesting stories that make you say—-hmm. In this instance, a Remi customer had called into to our Service Delivery Team for support of their imaging equipment that they believed had a broken camera. It had been working fine and then started showing the images backwards.

Last week we talked about the 5 Key Components of Total Cost of Ownership (TCO) including acquisition, operation and maintenance.  This week we wrap up the five components of TCO with cost of consumables and extending the life of equipment. 

Total Cost of Ownership (TCO) is the financial evaluation of the life-cycle of a capital purchase such as an MRI or CT Scanner.  Direct and indirect costs in addition to environmental and social costs are taken in account when outlining the TCO.  In this blog, we will consider the five key components when determining the Total Cost of Ownership for your medical or lab equipment.

Last week we discussed the life cycle of aging equipment and associated costs including new equipment and equipment that is only a few years old. This week we will finish out the life cycle with mature equipment, as well as extending the life of equipment and the costs associated with both.

We all know that personal healthcare costs increase as you age. People start to have more health issues as they get older and costs for insurance, prescriptions, etc. continue to increase. The same applies for equipment. The more mature the equipment, the more likely it is to break down. As an equipment maintenance management provider, we work with our extensive vendor network to help extend the life of capital equipment assets. Sourcing parts for aging equipment can be a challenge for some because the costs to keep the equipment viable continues to go up. Remi can help you leverage your service dollars. This blog explores the life cycle of aging equipment and discusses what influences the price for service.

Remi offers a simplistic approach to equipment maintenance management giving you peace of mind so you can get back to doing what you do best, focusing on education and research. See how easy it is to partner with Remi. Check out our new higher education focused landing page and educational video.

Today, Remi launched our new website experience to make it easier than ever before to navigate our website.  With the new user experience, you can easily learn more about Remi by browsing our engaging hero video, focused industry landing pages, easy-to-find eligible equipment, educational blog content, customer case studies and more.

We are sharing a FREE freezer infographic that lists the Top 8 Freezer Failure Issues based on the data collected from service delivery calls. Download your infographic today.

Lab Freezers: Top 8 Things You Need to Know for Freezer Maintenance This week we are kicking off our Equipment Blog Series with the first in the series focused on laboratory freezers. Lab freezers are used to safely store critical samples for a variety of clinical, pharmaceutical, and biological applications and can be chest format...

End-of-Life (EOL) versus End-of-Service-Life (EOSL) – Part 2 Last week we discussed the difference between End of Life (EOL) and End of Service Life (EOSL) in our blog. The focus of this post is to discuss the questions you may want to ask and determine the options that are available once EOL or EOSL notifications have been received....

End-of-Life (EOL) versus End-of-Service-Life (EOSL) – What’s the Difference and Why Should I care? Over the next two weeks, we will be discussing End-of-Life (EOL) and End-of-Service-Life (EOSL) to help you navigate the different scenarios and determine the best approach for your organization. When an Original Equipment Manufacturer (OEM) announces that a piece of equipment is at EOL or EOSL, it prompts a series of events that ultimately leads to the end of support from the manufacturer....

Let Your ERP System Work for You - Part 4 This week we will wrap up our four-part blog series on Let Your ERP System Work for You (And Save Money on an EMMP).  At this point, we’ve discussed the benefits of an ERP and how to complete a query on commodity codes to find the most desirable equipment for your...

Let Your ERP System Work for You – Part 3 Reporting: Pulling CSVs and ZIPs Make it Easier Over the last two weeks, we have discussed ERP Basics and how the use of commodity codes can help pull reports for evaluation and quoting.  This week, we are going to get into the nuts and bolts of reporting. Equipment Report...

Let Your ERP System Work for You – Part 2 ERP Benefits to Building a Roadmap for EMMP Last week we addressed ERP System Basics so if you missed that be sure to check it out.  This week we are going to discuss the benefits and see how an ERP System can help you build a roadmap for an Equipment...

Let Your ERP System Work for You (And Save Money on an Equipment Maintenance Management Program) - Part 1 Enterprise Resource Planning (ERP) Systems Enterprise Resource Planning (ERP) Systems grew popular in the 1990’s with the manufacturing industry and now organizations across all industries are choosing to utilize these systems. The goal of an ERP system is...

Day 33 of Government Shutdown: See How Remi Supports Government Customers Last week we posted a blog about the Government Shutdown and the effects on our customers.  As the shutdown continues, today marks day 33 and we wanted to share our favorite resource as it is being updated daily. Read the article:  See How the Effects of Government Shutdown…

Government Agencies Feeling the Pain as Shutdown Continues See How the Effects are Stacking Up This past Saturday marked the 22nd day of the partial government shutdown, making this the longest shutdown in United States history. The pain is very real for the estimated 800,000 government employees impacted who are not getting paid.  According to Forbes, 78% of U.S. workers live paycheck to paycheck….

Remi Named to 2018 Grant Thornton North Carolina 100® Remi has been named to the 2018 Grant Thornton North Carolina 100® (NC100), which ranks the state’s largest private companies by revenue. The complete list was released in the October issue of Business North Carolina and can be viewed at www.GrantThornton.com/NC100. “We are thrilled to be named to the…

School of Nursing Saves on EMMP; Improves Purchasing Process This week we look at a university in the western part of the United States with a thriving public research program in their School of Nursing. With advanced equipment, such as flow cytometers, microtomes, and analyzers, the nursing school was exploring options for an Equipment Maintenance Management…

New Animated Video Shows the Ease of Equipment Maintenance Management with Remi Check out our new animated video to see the benefits of partnering with Remi on an Equipment Maintenance Management Program (EMMP). We are obsessed with customer service and work daily to put our customers first. In fact 9 out of 10 customers agree that Remi offers excellent customer…

Roll-On Contracts: Learn How it Works Do you have numerous pieces of equipment with different contract expiration dates? If you are interested in transitioning your equipment maintenance contracts to a program like Remi, the roll-on process could be beneficial to you. At Remi, we want to make that transition easy and convenient so that you only have one…

Remi Named One of Best Places to Work by Charlotte Business Journal Remi, an equipment maintenance management company for healthcare, higher education and government entities, was named as one of the Best Places to Work by Charlotte Business Journal. This is the fourth year that Remi has been recognized as an outstanding company whose benefits,…

A Focus on the Customer and Vendor Partners in Equipment Maintenance Management – Part 2 Last week’s blog talked about relationships as it pertains to customer experience and customer service.  Check out that blog to learn more about Remi’s obsession with customer support. This week’s post is shifting gears and exploring another relationship that is critical to…

When a Relationship Matters: A Focus on the Customer and Vendor Partners in Equipment Maintenance Management – Part 1 Focus on the Customer Any business savvy person knows the importance of relationship building and keeping customers happy. In this blog, we explore the different types of relationships and the programs in place to ensure success—success of…

More than $37 Million Saved by Higher Education Institutions Since 1998, Remi has been supporting higher education institutions by providing comprehensive equipment maintenance management solutions. We offer a cost-effective equipment maintenance program that eliminates the administrative burden of managing numerous agreements and purchase orders by consolidating everything under one agreement. This provides colleges and universities one point-of-contact for…

Six Key Considerations for Purchasing Equipment – Part 3 In our previous two blog posts, we talked about the challenging task of purchasing equipment, the questions you can ask to start preparing for large equipment purchases, and the first three considerations including budget, service contracts and parts and consumables. If you haven’t read either of those…

Six Key Considerations for Purchasing Equipment – Part 2 In our last blog, we talked about the daunting task of purchasing equipment and the questions you can ask to start preparing for large equipment purchases. If you missed last week’s blog, check it out.  This week we will explore budgets, service contracts and parts and consumables as the…

Six Key Considerations for Purchasing Equipment – Part 1 If you manage equipment at a university lab or hospital, you know how daunting it can be to purchase new or refurbished equipment. Whether replacing outdated equipment or upgrading to the latest technological innovations, the decision involves numerous people and business factors. Therefore, it is crucial…

More than $100K in Savings for Biomedical Research Agency This week’s blog focuses on a Biomedical Research Agency exploring options to save money and determine a better solution for managing all of their medical and laboratory equipment. As one can imagine, research equipment is extremely expensive and depending on the size of the department, can…

Two-Part Blog Series: Understanding the 5 Misconceptions of Service Maintenance Contracts In our last blog, we kicked off the two-part series with blog #1, focusing on contracts and questions to ask yourself when considering an equipment maintenance contract.  This week we are going to dive in to the five common misconceptions of maintenance contracts, as…

Two-Part Blog Series: Understanding the 5 Misconceptions of Service Maintenance Contracts Like all contracts, equipment maintenance agreements can be dense and hard to follow. If you are thinking about a maintenance contract for your healthcare organization, college or university, it is important to understand the misconceptions and key areas within the agreement. In this two-part blog series,…

Remi Launches New Educational Blog! We are excited to launch the Remi blog, an excellent resource for educational content for the healthcare, education, government, and commercial industries. In the coming weeks, we will be publishing blogs on a variety of topics that may be of interest to you. Topics include: Understanding the Top 5 Options…