Remi’s Equipment Maintenance Management Program (EMMP) replaces multiple service agreements and extended warranties with one agreement that costs less and is more flexible than the Original Equipment Manufacturer (OEM) or Independent Service Organization agreement. We do not maintain or repair equipment; we provide a single point of contact for managing service events and are service vendor neutral. Our solution delivers coverage that includes the costs associated with parts, labor, travel, emergency repair, and preventative maintenance.
What’s New
Streamlining Equipment Maintenance: How ISO Certification, Software, and Equipment Maintenance Management Played a Significant Role in a Successful Program – Part 2
Last week we talked about ISO certification and the equipment tracking software required. The post is based on an interview Remi conducted with a client who is the Quality Control Supervisor at a Department of Transportation (DOT) state office. The DOT needed to find a way to help them manage equipment, track calibrations and remind them of preventative maintenance for more than 2,500 pieces of equipment. Asset Management Software seemed like the right choice.
Streamlining Equipment Maintenance: How ISO Certification, Software, and Equipment Maintenance Management Played a Significant Role in a Successful Program
Remi recently sat down with a customer who is the Quality Control Supervisor with 28 years of experience for a state office of the Department of Transportation (DOT). A main area of responsibility at the DOT is asset management, which includes new equipment purchases, contract management, compliance regulations, and equipment maintenance. You can read our previous success story, where this client shared how the DOT streamlined the purchasing process and saved $100,000. The focus of today’s post is discussing why this customer made the decision to streamline the department’s equipment maintenance program. It will examine how ISO Certification, the introduction of a new asset management software, and the need for consistent equipment maintenance management played a role in the successful transition to a more efficient asset management program.
[Case Study] Midwest Hospital Gets the Most from EMMP with Seamless Implementation and Best in Class Customer Service
A full-service community hospital in the Midwest, serving the public since 1912, was relocated in 2010. The new state-of-the-art facility was equipped with the latest in medical technology and a Third-Party Maintenance program was put in place to support the hospital with their equipment needs. After a few years, the hospital’s administration decided to explore alternatives for their Equipment Maintenance Management Program (EMMP). At that time, the hospital’s equipment was on a program that left more to be desired in customer service as well as overall urgency and care. The hospital found that the Remi core values in addition to their commitment in delivering excellent customer service, was the right fit for their business. Read the success story to learn more.
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