See exactly where you’re overpaying on equipment service
REMI benchmarks your existing service contracts against what peer organizations pay for comparable coverage. Most customers see 10 to 25% in savings. The analysis is free and there is no commitment.
Replace your service contracts with one program, and one point of contact for every instrument and service event. We cover parts, labor, and logistics so your team stays focused on its work.
“I would absolutely recommend a program like this to other organizations. It saves valuable time by taking vendor communication and contract management off your team’s plate, while also providing an extra layer of support when issues arise.”
— Keli Rodriguez, Director of Science Operations, EpiCypher
Get your free savings proposal
Submit the form to see how your current service coverage and costs compare to a single managed service agreement.
How It Works
Submit the form
Submit the form to kick off the assessment. You can also upload current service contracts or recent renewal quotes for equipment you want reviewed.
We review your current coverage
We review your service contracts and coverage by equipment to prepare one managed service agreement.
Review a proposal
You’ll receive a proposed coverage and pricing so you can compare it with what you have today before deciding to make a change. No commitment required.
Markets We Serve
Healthcare
Hospitals, ASCs, and health systems in 47 states.
Life Sciences
Research labs, higher ed, and commercial labs.
Government
Federal and state agencies. GSA contract holder.
Every organization relies on electronic equipment to carry out its daily operations. Hospitals rely on diagnostic imaging equipment, patient monitoring, and a wide variety of devices to provide for the health of their patients. Universities utilize analyzers, spectrometers, and centrifuges to conduct research projects. Government entities use alarm systems, access controls, and video surveillance to keep employees safe. Banks depend upon computers, currency counters, and coin sorters to serve their customers. Even the smallest business has a printer, telephone, fax machine, and computer system.
Frequently Asked Questions
Our pricing analytics team audits your existing manufacturer and third-party contracts, eliminates overlapping coverage, and consolidates everything under one Managed Service Agreement. On average, our solution delivers around 20% in hard cost savings over traditional service contracts. The savings analysis is free and there’s no commitment. You just see the numbers before deciding anything.
No, and in some cases they improve. We match or exceed the service level agreements in your current contracts, which is one of the main reasons we ask to review them. Because REMI manages service across hundreds of accounts nationally, we represent significant recurring business for equipment manufacturers, which means they prioritize the relationship and won’t deprioritize your service requests. And because your pool of qualified technicians is broader with us than under a single manufacturer contract, response times can actually improve.
Fast response is built into the program, not an afterthought. Your current preferred technicians and manufacturers stay in place where it makes sense, and we match or exceed your existing service level agreements. We coordinate dispatch, escalate when needed, and as a PartsSource Company we have priority access to over 4 million on-demand parts, especially helpful on aging or end-of-life assets where parts are often the bottleneck. Our Service Center of Excellence provides 24/7 live support across 47 U.S. states.
No, you don’t have to give them up on day one. REMI doesn’t replace your manufacturer contracts on critical equipment. We consolidate and manage them under one Managed Service Agreement, so you keep the manufacturer coverage you trust while gaining one point of contact, one invoice, and one audit-ready record across every covered asset. We’ll show you contract by contract where you’re overpaying or duplicating coverage, and you decide the pace of any transitions.
Yes, we don’t share your contract information with anyone. We ask for them only so we understand your existing service level agreements, what’s covered and what isn’t, so our pricing proposal is accurate and comparable. We’re happy to sign a non-disclosure agreement before you send anything. And if your legal team isn’t comfortable sharing contracts at all, we can still build a proposal from equipment make, model, and service history.
Profit margins on manufacturer service contracts are often highly inflated, built around worst-case assumptions that rarely play out. Since 1998, we’ve covered more than 22,000 equipment models and accumulated over 35 million service event and contract data points. We know what manufacturers charge and what repairs actually cost, and that’s what allows us to charge less while still running a sustainable business. Our quality management system is ISO 9001:2015 and ISO 13485:2016 certified.
Yes, and that’s actually a good time to start. The savings analysis is free and there’s no commitment. Seeing what you’re spending today, broken out by vendor, contract, and asset, almost always surfaces things worth knowing before your next renewal: overlapping coverage, any equipment under full-service where a preventive maintenance only plan may be appropriate, or pricing that has drifted above market. We can map out a transition plan that aligns with your renewal dates without disrupting any active coverage.