Like all contracts, equipment maintenance agreements can be dense and hard to follow.
If you are thinking about a maintenance contract for your healthcare organization, college or university, it is important to understand the misconceptions and key areas within the agreement. In this two-part blog series, we will address contracts, common misconceptions of maintenance contracts, and the facts about how these programs work.
To get started, let’s discuss maintenance contracts.
Can you answer these questions about your maintenance agreements?
- What coverage do I have on my equipment?
- What is included? Excluded?
- If I have a critical failure, what will be covered?
- How much will I be out-of-pocket?
- Who do you call during an equipment failure?
- How does the process work to get a repair?
- What about response time?
- What are the penalties or terms if I want to cancel my agreement?
- Does the agreement have an auto-renewal clause that would complicate or prevent me from pursuing a lower cost alternative?
Can you answer these questions about your maintenance agreements?