Implementing Best Practices for Equipment Maintenance: End Users Share Successes – Part 2
Last week’s post discussed the value of a seamless implementation process through the successes of an ambulatory care center. This week we highlight another successful implementation with a healthcare clinic in the Midwest, that has served its customers for nearly three decades. The facility provides routine care as well as more complex services such as cataract surgery. The team of specialists are backed by a highly trained nursing and office staff located within three offices. The Clinical Manager oversees the technicians and nurses on staff all while managing the equipment for all three facilities.
When the Clinical Manager began overseeing the clinic’s equipment, she found that the previous manager had left out a lot of detailed, pertinent information needed about the equipment they owned. She also discovered that they had many pieces of equipment already on the Remi program which made the decision to transition all equipment under one program that much easier.
Implementing Best Practices for Equipment Maintenance: End Users Share Successes
One of the critical pieces with Remi’s Equipment Maintenance Management Program (EMMP) is the implementation process. This is the proactive step of verifying all necessary information about the equipment upfront, so that if a failure does occur or preventative maintenance needs to be scheduled—required information like model number, serial number, equipment location, etc. are easily accessible and can streamline the process. Now, with Remi you can request service online.
This blog series explores two customer successes. Both case studies highlight the importance of implementation and offer some best practices to help organization’s prepare for a successful implementation and equipment maintenance program.
Check out the blog and customer success story.
![[Case Study] Community-based Hospital Makes the Switch to Get the Most from their EMMP](https://theremigroup.com/wp-content/uploads/2019/09/shutterstock_1243951684-370x370.jpg)
[Case Study] Community-based Hospital Makes the Switch to Get the Most from their EMMP
A leading independent community-based hospital located within the Midwest was ready to find a new Equipment Maintenance Management Program (EMMP) that would be a better fit for their business. “Through the years, I’ve been exposed to various vendors and programs. With very few exceptions, the costs of these program’s services far outweighed the benefits to our small rural hospital. All we really need is reliable service and maintenance. We do not want a lot of bells and whistles or constant tips for add-on offerings. Too often these systems start off at a great price but as we add equipment, they became cost prohibited,” explained the hospital’s CEO.
Read the full success story in our blog.
![[Infographic] Depot Services: Frequently Asked Questions](https://theremigroup.com/wp-content/uploads/2019/09/shutterstock_1237494658-e1568726781851-370x370.jpg)
[Infographic] Depot Services: Frequently Asked Questions
What are depot services?
Remi customers with Depot Service coverage will ship the equipment to the vendor for repair at their facility. Equipment will be returned to the customer upon completion of the repair. Depot services can vary depending on type of equipment and the vendor being utilized. We suggest you work closely with the Remi Service Delivery Representative to understand the specific details of your service delivery call.
Be sure to check out the blog and download the infographic to learn more about shipping, insurance, loaner equipment, turnaround time, and reimbursements.
New Higher Education Video
Remi offers a simplistic approach to equipment maintenance management giving you peace of mind so you can get back to doing what you do best, focusing on education and research. See how easy it is to partner with Remi. Check out our new higher education focused landing page and educational video.
New Remi Website Experience
Today, Remi launched our new website experience to make it easier than ever before to navigate our website. With the new user experience, you can easily learn more about Remi by browsing our engaging hero video, focused industry landing pages, easy-to-find eligible equipment, educational blog content, customer case studies and more.