Implementing Best Practices for Equipment Maintenance: End Users Share Successes – Part 2
Last week’s post discussed the value of a seamless implementation process through the successes of an ambulatory care center. This week we highlight another successful implementation with a healthcare clinic in the Midwest, that has served its customers for nearly three decades. The facility provides routine care as well as more complex services such as cataract surgery. The team of specialists are backed by a highly trained nursing and office staff located within three offices. The Clinical Manager oversees the technicians and nurses on staff all while managing the equipment for all three facilities.
When the Clinical Manager began overseeing the clinic’s equipment, she found that the previous manager had left out a lot of detailed, pertinent information needed about the equipment they owned. She also discovered that they had many pieces of equipment already on the Remi program which made the decision to transition all equipment under one program that much easier.
The implementation to Remi’s EMMP was a seamless process.
- Information Gathering. The healthcare clinic was able to gather serial numbers, model numbers, and equipment locations
- Remi Point-of-Contact. “The Remi sales representative kept everything organized. Despite us having a lot of information that we needed to sort through, Remi kept touching base with us and offering their assistance. Our Remi sales representative was awesome to work with. She explained all the services very clearly which made it easy for us to make decisions on our equipment”, added the Clinical Manager.
- Internal Communication. “I was then able to provide the same information to the doctors and was able to answer their questions. I was really happy with the process,” explained the Clinical Manager.
For the detailed case study on this healthcare clinic, please click here.
We know that implementing numerous pieces of equipment can be time consuming, but with the help of your Remi point-of-contact and these best practices, organizations can complete successful implementations, allowing for smooth service delivery moving forward.
For more information about Remi’s EMMP, customer implementations, or service delivery, please call 888-451-8916 or contact us.