[Infographic] Depot Services: Frequently Asked Questions
Below are just a few common questions we get asked regarding depot services. Be sure to download the infographic to learn more about shipping, insurance, loaner equipment, turnaround time, and reimbursements.
- What are depot services?
Remi customers with Depot Service coverage will ship the equipment to the vendor for repair at their facility. Equipment will be returned to the customer upon completion of the repair. Depot services can vary depending on type of equipment and the vendor being utilized. We suggest you work closely with the Remi Service Delivery Representative to understand the specific details of your service delivery call.
- How do I know if I can use depot services?
If Depot Services are covered, the coverage language will be listed at the item level on the equipment schedule. Please note that if the item is not specifically covered by depot services, but a vendor requires it, then Remi will make the exception and proceed with the service event. For immediate assistance for equipment repair, simply call Remi’s Service Delivery at 866-296-4847, and a Service Delivery Representative can determine if depot services are covered and if they will be used to repair the equipment in question.
- Will a vendor come onsite for repairs or pack up my equipment?
It is rare for a vendor to come onsite for depot service. In some cases, if the vendor was initially dispatched for onsite service and then assesses the equipment and determines depot services are needed, then the vendor may assist in preparing the equipment for shipping.
- How do I get shipping materials?
Remi recommends the customer ship their equipment directly to the vendor facility. Remi does not typically cover shipping material expenses unless it is specifically listed as included in the coverages.
Read the rest of the FAQs by checking out our infographic. If you are interested in learning more about depot services for equipment maintenance, then contact us or request service online with our Service Delivery Team.