One of the critical pieces with Remi’s Equipment Maintenance Management Program (EMMP) is the implementation process. This is the proactive step of verifying all necessary information about the equipment upfront, so that if a failure does occur or preventative maintenance needs to be scheduled—required information like model number, serial number, equipment location, etc. are easily accessible and can streamline the process.  Now, with Remi you can request service online. This blog series explores two customer successes. Both case studies highlight the importance of implementation and offer some best practices to help organization’s prepare for a successful implementation and equipment maintenance program. Check out the blog and customer success story.

What are depot services? Remi customers with Depot Service coverage will ship the equipment to the vendor for repair at their facility. Equipment will be returned to the customer upon completion of the repair. Depot services can vary depending on type of equipment and the vendor being utilized. We suggest you work closely with the Remi Service Delivery Representative to understand the specific details of your service delivery call. Be sure to check out the blog and download the infographic to learn more about shipping, insurance, loaner equipment, turnaround time, and reimbursements.

As a large state utilizing significant amounts of equipment across its various agencies, they needed a way to manage their asset portfolio that was more efficient and cost-effective. The lack of a streamlined process to the state’s equipment maintenance was both an administrative and financial burden. Check out the blog to learn more about the Southeastern State’s success.

Remi’s Summer Charity event was a huge success. Remi’s employees donated funds along with Insperity, their HR partner for over 10 years, to raise money for a good cause. On Tuesday August 27, 2019, Brent Howison, President, Remi and Marc Goldenberg, General Manager, Insperity presented a $7,400 check to Richardson Rescue, a local non-profit animal adoption agency in York, SC. Check out the video to see Richardson Rescue accept the donation and don’t miss the star of the show…a cute puppy ready for its fur-ever home.

It’s Labor Day weekend and we wanted to wish you a wonderful holiday with family and friends.  Remi will be operating on the below holiday schedule this week.  If you need to contact the Service Delivery Team for equipment issues, please call us at 866-296-4847. For our detailed schedule, check out the blog post.

On August 2, Remi will make the move to The Nexus at Waverly, which is about 5 miles from our existing office. The Nexus, a six-story, creative office building within the Waverly community is located in Charlotte, NC. This is the second office building being built in the area and will be anchored by Remi….

With the move to an automated grocery experience, it’s no surprise that stores may choose to reduce staff. Amazon Go already touts a cashier-less experience, while other brick and mortar stores are integrating more self-checkout opportunities and personal shopping experiences. With the reduction in staff and more reliance on numerous pieces of electronic equipment, it’s important to have an Equipment Maintenance Management Program (EMMP) in place to cover the equipment during times of failure. What happens when equipment is down and staff are inundated with orders?

The stakes are high for an 800 billion-dollar U.S. grocery market. Big box grocery stores are shifting towards automation with self-checkout lanes, personal shoppers, and grocery delivery. While it is exciting times for the grocery industry, the key component to a seamless transition resides with equipment—scanners, self-checkout systems, tracking systems, and more. In this blog series, we will discuss the grocery industry’s journey to automation and why equipment maintenance is proving to be more important than ever to their success.

We wish you a Happy 4th of July and a wonderful holiday with family and friends. We wanted to mention that we will be operating on our holiday schedule this week. If you need to contact the Service Delivery Team for equipment issues, please call us at 866-296-4847. For our detailed schedule, check out the blog post.

This week we are excited to share some of our most popular blog posts and customer success stories published in Remi’s blog in 2Q’19. In this issue of PREMIUM, we recap our educational content that focused on topics in the higher education, healthcare, and government space.

In equipment maintenance management, we see some interesting stories that make you say—-hmm. In this instance, a Remi customer had called into to our Service Delivery Team for support of their imaging equipment that they believed had a broken camera. It had been working fine and then started showing the images backwards.

Last week we talked about the 5 Key Components of Total Cost of Ownership (TCO) including acquisition, operation and maintenance.  This week we wrap up the five components of TCO with cost of consumables and extending the life of equipment. 

Total Cost of Ownership (TCO) is the financial evaluation of the life-cycle of a capital purchase such as an MRI or CT Scanner.  Direct and indirect costs in addition to environmental and social costs are taken in account when outlining the TCO.  In this blog, we will consider the five key components when determining the Total Cost of Ownership for your medical or lab equipment.

Last week we discussed the life cycle of aging equipment and associated costs including new equipment and equipment that is only a few years old. This week we will finish out the life cycle with mature equipment, as well as extending the life of equipment and the costs associated with both.

We all know that personal healthcare costs increase as you age. People start to have more health issues as they get older and costs for insurance, prescriptions, etc. continue to increase. The same applies for equipment. The more mature the equipment, the more likely it is to break down. As an equipment maintenance management provider, we work with our extensive vendor network to help extend the life of capital equipment assets. Sourcing parts for aging equipment can be a challenge for some because the costs to keep the equipment viable continues to go up. Remi can help you leverage your service dollars. This blog explores the life cycle of aging equipment and discusses what influences the price for service.

We have a new Healthcare Animated Video that shows how easy it is to partner with Remi. Since 1998, Remi has been supporting healthcare organizations by providing a cost-effective Equipment Maintenance Management Program (EMMP) that eliminates the administrative burden of managing numerous agreements and purchase orders by consolidating everything under one agreement. Remi has helped nearly 800 healthcare customers save more than $60 million in equipment maintenance management expenses.

Remi offers a simplistic approach to equipment maintenance management giving you peace of mind so you can get back to doing what you do best, focusing on education and research. See how easy it is to partner with Remi. Check out our new higher education focused landing page and educational video.

Today, Remi launched our new website experience to make it easier than ever before to navigate our website.  With the new user experience, you can easily learn more about Remi by browsing our engaging hero video, focused industry landing pages, easy-to-find eligible equipment, educational blog content, customer case studies and more.

What Areas Impact Your Healthcare Facility? Remi has the Equipment Maintenance Management solution for your healthcare facility. The infographic this week addresses the following: Cost Containment. Are you paying more than you should for maintenance? Patient Care. Is your equipment properly maintained for optimal functionality to deliver quality care? Efficiency. Are you confident that your…

In part 2 of the blog series, we discuss other ways to think about savings including cost avoidance, total cost of ownership (TCO), and extending the life of equipment. Read the blog to learn more.

Savings: Ways to Stretch Your Dollars - Part 1 Regardless of industry, businesses are always looking for ways to save money and increase the bottom line. For those working in the healthcare industry, expenses are increasing faster than revenue. Hospitals, clinics, ambulatory care facilities, eye centers, and other healthcare-related organizations continue to search for savings,...

Those in the healthcare equipment maintenance space have often heard the statistic that each bed in a hospital equals around $5,000 in service agreements under management. While the origin of this all-to-often accepted stat couldn’t be found, research did uncover two validated statistics from industry expert, Binseng Wang, that highlight the overwhelming need to ensure every hospital has an eye on the equipment maintenance spend.

We are sharing a FREE freezer infographic that lists the Top 8 Freezer Failure Issues based on the data collected from service delivery calls. Download your infographic today.

Lab Freezers: Top 8 Things You Need to Know for Freezer Maintenance This week we are kicking off our Equipment Blog Series with the first in the series focused on laboratory freezers. Lab freezers are used to safely store critical samples for a variety of clinical, pharmaceutical, and biological applications and can be chest format...

End-of-Life (EOL) versus End-of-Service-Life (EOSL) – Part 2 Last week we discussed the difference between End of Life (EOL) and End of Service Life (EOSL) in our blog. The focus of this post is to discuss the questions you may want to ask and determine the options that are available once EOL or EOSL notifications have been received....

End-of-Life (EOL) versus End-of-Service-Life (EOSL) – What’s the Difference and Why Should I care? Over the next two weeks, we will be discussing End-of-Life (EOL) and End-of-Service-Life (EOSL) to help you navigate the different scenarios and determine the best approach for your organization. When an Original Equipment Manufacturer (OEM) announces that a piece of equipment is at EOL or EOSL, it prompts a series of events that ultimately leads to the end of support from the manufacturer....

Let Your ERP System Work for You - Part 4 This week we will wrap up our four-part blog series on Let Your ERP System Work for You (And Save Money on an EMMP).  At this point, we’ve discussed the benefits of an ERP and how to complete a query on commodity codes to find the most desirable equipment for your...

Let Your ERP System Work for You – Part 3 Reporting: Pulling CSVs and ZIPs Make it Easier Over the last two weeks, we have discussed ERP Basics and how the use of commodity codes can help pull reports for evaluation and quoting.  This week, we are going to get into the nuts and bolts of reporting. Equipment Report...

Let Your ERP System Work for You – Part 2 ERP Benefits to Building a Roadmap for EMMP Last week we addressed ERP System Basics so if you missed that be sure to check it out.  This week we are going to discuss the benefits and see how an ERP System can help you build a roadmap for an Equipment...

Let Your ERP System Work for You (And Save Money on an Equipment Maintenance Management Program) - Part 1 Enterprise Resource Planning (ERP) Systems Enterprise Resource Planning (ERP) Systems grew popular in the 1990’s with the manufacturing industry and now organizations across all industries are choosing to utilize these systems. The goal of an ERP system is...

Ambulatory Care Facility Consolidates Contracts and Saves This week we look at an outpatient ambulatory care facility in the Midwest with 20+ physicians on staff, four operating rooms and two treatment centers. This facility had a lot of working parts to manage and equipment maintenance was an area they were looking to streamline and possibly cut costs. Internal Buy-In…

Day 33 of Government Shutdown: See How Remi Supports Government Customers Last week we posted a blog about the Government Shutdown and the effects on our customers.  As the shutdown continues, today marks day 33 and we wanted to share our favorite resource as it is being updated daily. Read the article:  See How the Effects of Government Shutdown…

Government Agencies Feeling the Pain as Shutdown Continues See How the Effects are Stacking Up This past Saturday marked the 22nd day of the partial government shutdown, making this the longest shutdown in United States history. The pain is very real for the estimated 800,000 government employees impacted who are not getting paid.  According to Forbes, 78% of U.S. workers live paycheck to paycheck….

State Corrections and Rehabilitation Department Finds Equipment Maintenance Solution and Saves $1.6 Million As we kick off our first blog of 2019, we will be highlighting a State Department of Corrections and Rehabilitation that is comprised of 36 prison facilities that are very much like “mini cities”. This includes living areas, hospital rooms, dental clinics, mental…

Public Safety Customers Saved $9+ Million on Equipment Maintenance The new public safety infographic can help you discover why Remi is the right choice for your equipment maintenance partner. Remi supports nearly 250 public safety agencies including crime labs, police, highway patrol, animal control, corrections, fire departments, forensic science departments, emergency management, and more. How the Stats...

Remi Named to 2018 Grant Thornton North Carolina 100® Remi has been named to the 2018 Grant Thornton North Carolina 100® (NC100), which ranks the state’s largest private companies by revenue. The complete list was released in the October issue of Business North Carolina and can be viewed at www.GrantThornton.com/NC100. “We are thrilled to be named to the…

Critical Failure Over Weekend Results in Over $80K in Savings Check out our most recent infographic highlighting the timeline of a service delivery call and successful resolution for a large healthcare organization that experienced a failure on a piece of mission critical equipment.  Remi was able to utilize their vast vendor network to ensure the important…

School of Nursing Saves on EMMP; Improves Purchasing Process This week we look at a university in the western part of the United States with a thriving public research program in their School of Nursing. With advanced equipment, such as flow cytometers, microtomes, and analyzers, the nursing school was exploring options for an Equipment Maintenance Management…

New Animated Video Shows the Ease of Equipment Maintenance Management with Remi Check out our new animated video to see the benefits of partnering with Remi on an Equipment Maintenance Management Program (EMMP). We are obsessed with customer service and work daily to put our customers first. In fact 9 out of 10 customers agree that Remi offers excellent customer…

Roll-On Contracts: Learn How it Works Do you have numerous pieces of equipment with different contract expiration dates? If you are interested in transitioning your equipment maintenance contracts to a program like Remi, the roll-on process could be beneficial to you. At Remi, we want to make that transition easy and convenient so that you only have one…

Remi Named One of Best Places to Work by Charlotte Business Journal Remi, an equipment maintenance management company for healthcare, higher education and government entities, was named as one of the Best Places to Work by Charlotte Business Journal. This is the fourth year that Remi has been recognized as an outstanding company whose benefits,…

A Focus on the Customer and Vendor Partners in Equipment Maintenance Management – Part 2 Last week’s blog talked about relationships as it pertains to customer experience and customer service.  Check out that blog to learn more about Remi’s obsession with customer support. This week’s post is shifting gears and exploring another relationship that is critical to…

When a Relationship Matters: A Focus on the Customer and Vendor Partners in Equipment Maintenance Management – Part 1 Focus on the Customer Any business savvy person knows the importance of relationship building and keeping customers happy. In this blog, we explore the different types of relationships and the programs in place to ensure success—success of…

More than $37 Million Saved by Higher Education Institutions Since 1998, Remi has been supporting higher education institutions by providing comprehensive equipment maintenance management solutions. We offer a cost-effective equipment maintenance program that eliminates the administrative burden of managing numerous agreements and purchase orders by consolidating everything under one agreement. This provides colleges and universities one point-of-contact for…

Six Key Considerations for Purchasing Equipment – Part 3 In our previous two blog posts, we talked about the challenging task of purchasing equipment, the questions you can ask to start preparing for large equipment purchases, and the first three considerations including budget, service contracts and parts and consumables. If you haven’t read either of those…

Six Key Considerations for Purchasing Equipment – Part 2 In our last blog, we talked about the daunting task of purchasing equipment and the questions you can ask to start preparing for large equipment purchases. If you missed last week’s blog, check it out.  This week we will explore budgets, service contracts and parts and consumables as the…

Six Key Considerations for Purchasing Equipment – Part 1 If you manage equipment at a university lab or hospital, you know how daunting it can be to purchase new or refurbished equipment. Whether replacing outdated equipment or upgrading to the latest technological innovations, the decision involves numerous people and business factors. Therefore, it is crucial…

More than $100K in Savings for Biomedical Research Agency This week’s blog focuses on a Biomedical Research Agency exploring options to save money and determine a better solution for managing all of their medical and laboratory equipment. As one can imagine, research equipment is extremely expensive and depending on the size of the department, can…

Healthcare System Exceeds $9 Million in Savings with Service Maintenance Program This week we look at a large Healthcare System in the Northeast that was experiencing decreased operating budgets, increased costs, and lowered federal reimbursements. As a leading healthcare provider treating hundreds of thousands of patients each year, it was imperative that they find ways to…

More than $60 Million Saved by Healthcare Organizations Since 1998, Remi has been supporting the healthcare industry by providing comprehensive equipment maintenance management solutions. We offer a cost-effective equipment maintenance program (EMMP) that eliminates the administrative burden of managing numerous agreements and purchase orders by consolidating everything under one agreement. This provides your facility one…

Two-Part Blog Series: Understanding the 5 Misconceptions of Service Maintenance Contracts In our last blog, we kicked off the two-part series with blog #1, focusing on contracts and questions to ask yourself when considering an equipment maintenance contract.  This week we are going to dive in to the five common misconceptions of maintenance contracts, as…

Two-Part Blog Series: Understanding the 5 Misconceptions of Service Maintenance Contracts Like all contracts, equipment maintenance agreements can be dense and hard to follow. If you are thinking about a maintenance contract for your healthcare organization, college or university, it is important to understand the misconceptions and key areas within the agreement. In this two-part blog series,…

5 Options for Equipment Maintenance: Which one is right for you? – Part 3 In the first two parts of this series, we covered the five options for equipment maintenance and gave a real-life example of the severity of failure issues on equipment. If you missed one of these blogs, please check out the 5…

5 Options for Equipment Maintenance: Which one is right for you? - Part 2 In part 1 of this series, we examined the five options for equipment maintenance which discussed Original Equipment Manufacturer (OEM) contracts, Independent Service Organizations (ISOs), and Equipment Maintenance Management Programs (EMMPs). If you haven't checked out this blog post, you can...

Options for Equipment Maintenance: Which one is right for you? – Part 1 Every medical practice is feeling the impact during this continuing period of transition in healthcare. With a focus on cost reduction, while maintaining a high level of patient care, practices must continually look for new ways to improve efficiencies.  An often-overlooked starting…

Remi Launches New Educational Blog! We are excited to launch the Remi blog, an excellent resource for educational content for the healthcare, education, government, and commercial industries. In the coming weeks, we will be publishing blogs on a variety of topics that may be of interest to you. Topics include: Understanding the Top 5 Options…