Last week’s post discussed the value of a seamless implementation process through the successes of an ambulatory care center. This week we highlight another successful implementation with a healthcare clinic in the Midwest, that has served its customers for nearly three decades. The facility provides routine care as well as more complex services such as cataract surgery. The team of specialists are backed by a highly trained nursing and office staff located within three offices. The Clinical Manager oversees the technicians and nurses on staff all while managing the equipment for all three facilities. When the Clinical Manager began overseeing the clinic’s equipment, she found that the previous manager had left out a lot of detailed, pertinent information needed about the equipment they owned. She also discovered that they had many pieces of equipment already on the Remi program which made the decision to transition all equipment under one program that much easier.
One of the critical pieces with Remi’s Equipment Maintenance Management Program (EMMP) is the implementation process. This is the proactive step of verifying all necessary information about the equipment upfront, so that if a failure does occur or preventative maintenance needs to be scheduled—required information like model number, serial number, equipment location, etc. are easily accessible and can streamline the process. Now, with Remi you can request service online. This blog series explores two customer successes. Both case studies highlight the importance of implementation and offer some best practices to help organization’s prepare for a successful implementation and equipment maintenance program. Check out the blog and customer success story.
A leading independent community-based hospital located within the Midwest was ready to find a new Equipment Maintenance Management Program (EMMP) that would be a better fit for their business. “Through the years, I’ve been exposed to various vendors and programs. With very few exceptions, the costs of these program’s services far outweighed the benefits to our small rural hospital. All we really need is reliable service and maintenance. We do not want a lot of bells and whistles or constant tips for add-on offerings. Too often these systems start off at a great price but as we add equipment, they became cost prohibited,” explained the hospital’s CEO. Read the full success story in our blog.
What are depot services? Remi customers with Depot Service coverage will ship the equipment to the vendor for repair at their facility. Equipment will be returned to the customer upon completion of the repair. Depot services can vary depending on type of equipment and the vendor being utilized. We suggest you work closely with the Remi Service Delivery Representative to understand the specific details of your service delivery call. Be sure to check out the blog and download the infographic to learn more about shipping, insurance, loaner equipment, turnaround time, and reimbursements.
[Case Study] Southeastern State Consolidates Contracts and Saves Over $19 Million with Equipment Maintenance Program
As a large state utilizing significant amounts of equipment across its various agencies, they needed a way to manage their asset portfolio that was more efficient and cost-effective. The lack of a streamlined process to the state’s equipment maintenance was both an administrative and financial burden. Check out the blog to learn more about the Southeastern State’s success.
Remi’s Summer Charity event was a huge success. Remi’s employees donated funds along with Insperity, their HR partner for over 10 years, to raise money for a good cause. On Tuesday August 27, 2019, Brent Howison, President, Remi and Marc Goldenberg, General Manager, Insperity presented a $7,400 check to Richardson Rescue, a local non-profit animal adoption agency in York, SC. Check out the video to see Richardson Rescue accept the donation and don’t miss the star of the show…a cute puppy ready for its fur-ever home.
It’s Labor Day weekend and we wanted to wish you a wonderful holiday with family and friends. Remi will be operating on the below holiday schedule this week. If you need to contact the Service Delivery Team for equipment issues, please call us at 866-296-4847. For our detailed schedule, check out the blog post.